Built on Trust
Every handcrafted creation is unique.
We treat every return request with fairness and transparency, keeping both our customers and our artisan community in mind.
Natural variations in wood grain, colour, texture, carving, finish, or pattern are part of the beauty of handmade craftsmanship and should not be considered defects.
Every product is carefully inspected before it leaves the artisan's workshop to ensure it meets our quality standards.
If your product appears to have been damaged during transit, please contact us within 48 hours of delivery.
To help us verify the damage and process your request, please share:
A continuous package opening video is required for us to verify transit damage claims with our logistics partners. Without this evidence, we may be unable to process claims relating to damage that occurred during transit. This requirement helps us protect both our customers and our artisan community while ensuring genuine claims are resolved promptly.
Once your claim has been reviewed and approved, we'll coordinate the return of the product and keep you informed throughout the process.
After you've contacted us within the 48-hour window above, we'll open a return request for your order once we've reviewed your evidence. From that point, you'll have a further window (typically 48 hours, shown to you when it opens) to formally submit the return request on your order page — this is separate from the initial 48-hour reporting deadline.
Returns or refunds cannot be accepted for:
We believe trust is built through honesty.
We'll always represent our products as accurately as possible, package them with care, and work with you fairly if something goes wrong.
If an issue is our responsibility, we'll make every reasonable effort to resolve it promptly and fairly.
Our goal is simple—to ensure every handcrafted creation reaches its new home safely and is cherished for years to come.