Every Journey Begins in an Artisan's Hands
Every order at OurArtisans begins long before it reaches a courier—it begins in the hands of a skilled artisan.
Unlike mass-produced products, many of our creations are handcrafted, carefully finished, inspected, and thoughtfully packed before they begin their journey to you. Because we value craftsmanship over speed, dispatch times may vary depending on the product and the artisan.
Once your order has been dispatched, you'll receive the tracking details via email or SMS so you can follow your package throughout its journey.
Every product is carefully packed to minimise the risk of damage during transit. While we take every possible precaution, shipping is handled by trusted logistics partners, and unforeseen delays or transit damage may occasionally occur.
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to weather conditions, public holidays, courier network disruptions, or circumstances beyond our control.
If your shipment is delayed, we'll do our best to keep you informed and assist you until your order reaches you safely.
If you have any questions regarding your shipment, feel free to contact us. We'll be happy to assist you.